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Terms of service

  1. About Us

This website www.dfcentre.co.uk is owned and operated by;

D&F Centre Ltd

1 Walton Grove

Biggleswade

SG188GH

VAT number: N/A
Registered in England 12207705

Email: office@dfcentre.co.uk
Tel: +44(0)7716740341

If you need to contact us please use the details above.

2. Making A Contract With Us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 Once we have reviewed your order, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4 We highly recommend that customers order a sample pack of our veneers prior to placing a full order. This allows you to evaluate the product and ensure it meets your expectations in terms of quality, appearance, and suitability for your intended application.

2.5 Images of products on this website are for illustrative purposes only.

2.6 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.7 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.8 As is the norm with all wood veneer producers, the size on the label is an average width of the sheet. 

2.9 This contract is covered by English law.

2.10 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How To Place Order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order via eBay you can do so by searching for our profile.

3.2 Postage will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by using PayPal, or Stripe. 

3.5 Promotional prices only apply during the period stated and cannot be used in conjunction with other discounts.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

4. Delivery & Carriage Charges

4.1 All delivery options will be calculated at the checkout stage.

4.2 Your order may arrive in more than one delivery.

4.3 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 8:00am and 6:00 pm Monday-Friday. Note that some of our couriers will deliver later, but they will endeavour to take steps to liaise with you first to confirm delivery outside of these parameters.

4.4 Most of our products are relatively lightweight items.

4.5 Disposal of packing materials is your responsibility.

4.6 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to our warehouse, and we reserve the right to charge you an additional re-delivery charge.

4.7 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.8 Please check the goods upon delivery – any goods found to be missing or damaged should be notified to ourselves within 5 working days.

4.9 If the goods are lost or damaged in transit, please let us know within 5 working days.

4.10 Deliveries are made to the ground floor only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.11 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, floods, storms, severe weather, acts of God, war, riots, civil commotion, malicious damage, or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

4.12 We partner with Evri, a reputable third-party delivery service, to handle the majority of our deliveries. By placing an order with us, you acknowledge that delivery will be conducted by Evri or such other delivery courier service as we may decide, and not directly by D&F Centre. As such, while we strive to ensure timely and efficient delivery, we cannot accept responsibility for failed deliveries or any consequential loss of profit or inconvenience resulting from delivery issues that may arise during the transportation process. 

5. Cancellation, Returns & Refunds

5.1 All orders are carefully checked prior to dispatch. However, unfortunately, items can sometimes get lost or damaged in transit due to factors beyond our control. If an item arrives damaged in any way please contact us within 5 working days of receipt. 

5.2 If the item delivered is damaged upon delivery due to no fault of yours, please notify us within 5 days of delivery. We will promptly investigate the issue. Please note that Refunds are given at the discretion of D&F Centre management team. You can contact us via email, phone or mail using the details on the Contact Us Page.

5.3 Reporting and Accepting Damages:

Reporting Damages: If you receive an item that is damaged, please follow these steps to report it:

  • Email us at info@dfcentre.co.uk with your order number
  • Provide the quantity of damaged goods
  • Include clear images of the damaged items
  • Prompt reporting is crucial to ensure we can address your concerns effectively

5.4 What Damages Will Be Accepted:

We accept claims for damages under the following conditions:

  • Pre-delivery and delivery damages: Damages that occur before or during the delivery process. Note that we are not liable for damages caused by third-party couriers, such as Evri. Responsibility in such cases lies with the courier directly.
  • Handling damages by D&F Centre: Damages that occur due to mishandling by our team before the delivery.
  • Damages discovered upon unpacking: If you find any damages after opening the packaging, you must report them within 24 hours using any of our contact portals. Please do not cut, alter, or install the veneer if you discover damage; doing so will void any eligibility for replacements or refunds.
  • Manufacturing defects: Manufacturing defects that become apparent within 30 days of delivery. Any claims for defects beyond this period will require you to prove that the item was faulty at the time of purchase or delivery.

5.5 What Damages Will Not Be Accepted:

While we handle each request on a case-by-case basis, we generally do not accept claims for damages under these circumstances:

  • Customer mishandling: Damages caused by the customer’s own mishandling of the product.
  • Damage during fitting: Damages that occur during the installation process.
  • Miscuts or mis-measures: Issues arising from incorrect cutting or measuring by the customer.
  • UV damage: Damages resulting from exposure to direct sunlight if the veneer sheets were installed without the appropriate finishing varnish.
  • Improper cleaning or maintenance: Damages caused by incorrect cleaning methods or lack of proper maintenance.
  • Improper storage: Damages due to inadequate storage conditions.

5.6 Refund and Liability:

If your damage claim is accepted and you opt for a refund: (i) D&F Centre liability shall be limited to the refund of the purchase price of the damaged product; (ii) We are not liable for any additional costs related to the order, such as fitting charges, scheduled work deposits, or loss of earnings; and (iii) We do not cover any incidental or consequential damages beyond the product itself.

5.7 If you are unhappy or no longer require a part of your purchase, we offer a full refund within 30 days of receipt. Your items must be returned to us in a re-sellable condition, in the original packaging, with a copy of the invoice and Return Merchants Authorisation reference (RMA). Please write on your invoice the reason for the return:

  • Returned for refund
  • Returned faulty

5.8 Please note that we cannot accept returns if the product has been cut in any way, if any type of finish has been applied or if the product has been previously installed.

5.9 Returns outside of the 30-day return period will incur a 10-15% restocking fee and you will be required to send in images of the goods before a collection can be considered. 

5.10 We also reserve the right to reject your return if it is made outside the return period and is not in a condition we consider to be acceptable in our reasonable discretion. 

5.11 Please note failure to include your invoice and include your RMA will slow down the processing of your return. We do not cover the cost of return shipping if you have decided you do not like the product or there are slight colour differences to our website.

5.12 If you are unable to arrange your return, we can collect the goods for you at an additional fee. The cost of the return is dependent on the total number and weight of the boxes. 

5.13 D&F Centre cannot be held responsible for items lost or damaged when being returned to us via our selected third-party courier or your own. Customers are advised to always obtain a receipt of posting and consider using a signed- for service.

5.14 If free delivery has been offered and the order is rejected or sent back due to no longer wanting the product or ordering the incorrect item, then a refund will be made on the product minus the delivery cost. 

5.15 Please note that our end-of-line, sale products and made-to-order products are non-returnable. If faulty, or they arrive damaged, please contact us in the first instance to discuss your options further.

5.16 We are not responsible for failed deliveries or errors made by the courier but we will do our best to resolve the situation.  

6. Faulty Goods & Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you from having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, of one year.

6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.5 Customers are required to inspect their items upon delivery and report any issues within seven (7) working days of receiving the goods. This period is critical for addressing any concerns promptly and ensuring customer satisfaction. If a customer contacts us regarding an issue with their items after the seven (7) working days notification period has passed, D&F Centre is not obligated to replace the order or offer a refund. Although we are not bound to replace or refund items reported after the advised time frame, D&F Centre is committed to customer satisfaction. As such, any resolution provided under these circumstances will be offered at our sole discretion. 

6.6 D&F Centre reserves the right to evaluate each late-reported issue on a case-by-case basis. The provision of any form of resolution beyond the advised notification period is purely at D&F Centre’s discretion and should not be construed as a waiver of our policy or an entitlement for future claims. Any exceptions to this policy will be considered in cases where the customer can provide substantial proof that the issue was not detectable within the initial seven (7) working days after delivery. Such cases will also be subject to D&F Centre’s discretion and evaluation.


6.7 All veneering surfaces and substrates should be cleaned before commencing any veneering.

6.8 Items situated below a sink, covering a dishwasher, washing machine or other similar appliance should be protected against excessive water contact – please contact customer service for more information.

6.9 Items located near any source of heat or steam should be protected either by heat deflectors or other suitable protection – please contact customer service for more information. 

6.10 If an item is no longer available, we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund.

6.11 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

6.12 We are unable to guarantee an exact colour match due to the nature of the product.

7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

8. Non-Matching Products for Orders Made Over Time

8.1. Due to the variations changes in production processes, orders placed at different times may not result in identical sheets. We will make every reasonable effort to ensure that products ordered within six (6) months of an initial order will closely match those previously supplied. However, exact matching cannot be guaranteed. If an order is placed more than one (1) year after the initial purchase, we cannot provide any guarantee of matching products.

8.2. For customers requiring consistent appearance in veneer sheets across multiple orders, we recommend purchasing the required quantity for the entire project at one time. This approach minimises discrepancies and ensures the sheets come from the same production batch. If you anticipate needing additional sheets in the future, please consult with us about ordering extra stock or consider the potential for variation in subsequent orders. 

8.3. Customers acknowledge that due to the above-stated factors, D&F Centre is not liable for any visual discrepancies between sheets ordered at different times. It is the customer’s responsibility to account for these potential variations when placing orders over an extended period. Should you have any questions or need guidance regarding ordering additional sheets, please contact our customer service team for assistance.

 


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1

Download AR application

2

Scan the product QR code

3

View the Product in AR

3. Order Placement



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4. Payment Options



We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Paypal
  • Cheque
5. Shipping and Delivery



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Shipping Costs and Calculations

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Delivery Time

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How to Track an Order

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International Shipping

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6. Returns


For all returns please contact sales@yourmail.com
Contact must be made within 7 days of receiving your item.
We accept exchanges for replacement or store credit, but not refunds.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Ozisti will not be responsible or parcels lost or damaged in transit if you choose not to insure.

7. Privacy Policy


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